Contact

Talk to a human.

MileBrain is truckers helping truckers. No ticket queue, no chatbot runaround — you write in, a working owner-operator reads it, and you get an answer in plain words.

A working carrier answers, usually the same day. Evenings and weekends can take until the next morning.

Send a message

Hitting send opens your email app with the message ready to go — straight to us, nothing stored on a server in between.

Or skip the form

Email us direct

Tap once to select the address, then copy it:

So we can help fast, include:

  • Your company name
  • How many trucks you run
  • What you need — a question, a problem, a feature you're missing

Quicker than an email: the help center for setup questions, pricing for plan limits, and the features page for what the app does today.

Early access

Founding members steer the roadmap

MileBrain is in early access. Founding members get a direct line to the builder, and what you ask for shapes what gets built next. If something's missing for your operation, say so.

Before you email

One message that solves it.

Most questions are answered in one reply when the first message carries the right details. Here is what to include for the four things people write about most.

Login problems

  • The email address on the account, exactly as you typed it
  • Whether you asked for a reset link and whether the email arrived (check spam)
  • The exact message on the screen, or a screenshot of it
  • The phone or computer and the browser you are using

Billing

  • Your company name and the plan you are on
  • The date and the amount of the charge you are asking about
  • What you expected instead, in one line
  • Changing or cancelling a plan is done in the app under More, then Billing; say so if that screen did not work

Imports

  • What you were importing: a bank statement or a fuel-card file
  • The file name and its first line, so we can see the columns
  • What the preview showed and what was wrong with it
  • Do not send card numbers or account numbers in the email; the first line of a statement is enough

Bugs

  • Which screen you were on and what you tapped
  • What happened, and what you expected to happen
  • Your phone model and browser, or the computer and browser
  • A screenshot if there is one; a bug we can see is a bug we can fix the same day

Feature requests are welcome in the same inbox: say what you were trying to do, not only what button you wanted, and it goes straight onto the list that founding members steer. Questions about the public API can include the endpoint and the response you got, with the key removed.

Straight answers

How fast does MileBrain answer?

A working carrier reads every message and answers, usually the same day. A message sent late in the evening or over a weekend is normally answered the next morning. There is no ticket queue and no chatbot; the reply comes from a person who runs trucks.

What should I include so the first reply solves it?

Your company name, how many trucks you run, and what happened in plain words. For a login problem add the email on the account and the exact message on the screen; for billing add the plan and the date of the charge; for an import add the file name and the first line of it; for a bug add the screen, what you tapped and your phone model and browser.

Is there a help center for setup questions?

Yes. The help center walks through the six-step setup path: create the account, add the truck, add a customer, book the first load, log fuel as you go and invoice the delivery. The pricing page lists every plan limit and the features page lists what the app does today. If the answer is there, it is faster than any reply.

Don't wait on a reply to get started.

Set up your first truck in minutes. If you get stuck, you know where to find us.

Start free

Free for your first truck · No card needed